Introduction

Custom Green Construction ("CGC," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website customgreenconstruction.com, submit a project estimate request, interact with our AI estimator tools, or engage with us through voice, email, or text.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access our website or submit a quote request.

Information We Collect

Personal Information You Provide

When you interact with our services, you may provide us with:

Identity Information: Name and contact details submitted via our quote form or phone inquiry
Contact Information: Email address, phone number, and project address or city
Project Information: Service type (ADU, kitchen remodel, custom home, solar, etc.), budget range, timeline, and project description
AI Estimate Data: Responses generated by our AI estimator tool based on your project inputs
Communication Data: Messages, voice transcripts from our AI Voice Agent, and chat interactions

Information Collected Automatically

When you visit our website, we automatically collect:

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time on page, referring URL
Location Data: Approximate geographic location from IP (used to confirm we serve your area)
Analytics: Google Analytics data for improving our site performance

How We Use Your Information

We use the information we collect to:

Respond to your project estimate requests and connect you with our estimating team
Provide AI-generated preliminary cost estimates for your review
Schedule site visits and follow-up consultations
Send project updates, appointment reminders, and status notifications via email, phone, or SMS (with your consent)
Improve our website, AI tools, and service offerings
Comply with California contractor licensing requirements and applicable law
Protect against fraud and unauthorized form submissions

Mobile & SMS Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in data and SMS consent collected through our quote form is used solely to communicate with you about your project. This information will not be shared with any third parties. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time. Text HELP for assistance. Carriers are not responsible for delayed or undelivered messages.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Subcontractors and Trade Partners: Only when required to deliver your project, and only the minimum necessary information
Technology Service Providers: Our CRM, scheduling, and communication platforms (all under strict data processing agreements)
Legal Authorities: When required by law, court order, or to protect the rights and safety of CGC, our clients, or the public

Your Privacy Rights

Depending on your state of residence, you may have the right to:

Access: Request a copy of the personal information we hold about you
Delete: Request deletion of your personal information (subject to legal exceptions)
Correct: Request correction of inaccurate personal information
Opt Out: Opt out of SMS/text communications at any time by replying STOP
Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment

California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and limit the use and disclosure of your sensitive personal information. To exercise your rights, contact us at the address below.

Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), access controls, secure cloud infrastructure (Supabase), and regular security audits. While no method of transmission over the Internet is 100% secure, we strive to protect your information using commercially reasonable means.

Children's Privacy

Our services are directed at homeowners and property developers aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights:

Custom Green Construction
19528 Ventura Blvd STE 497, Tarzana, CA 91356
Phone: (737) 237-0757
CA Contractor License: #1130892

Privacy Policy